Why Work With Us
Most doorset suppliers focus on large-scale, high-volume projects—primarily in the new-build sector. As a result, smaller, specialist, or more complex projects are often treated as an afterthought, with limited service, poor communication, and off-the-shelf solutions that fail to address the customer’s unique requirements. This problem is even more pronounced in refurbishment and maintenance projects, where there are often specific constraints, urgent timelines, and a critical need for clear, responsive communication. Yet many suppliers overlook these factors entirely and offer little to no on-site support—leading to costly delays, compatibility issues, and, in some cases, outright project failure.
We do things differently. We focus on supporting customers who need a more tailored, hands-on approach—whether you're working on a refurbishment, a heritage project, or a complex installation with specific requirements.
Personalized service from start to finish
No minimum order volumes - Every order is our top priority
Expert advice tailored to your project’s unique challenges
Ongoing aftercare and technical support
Fast, reliable lead times with no compromise on quality
Industry leading response times - Enquires returned within 48 hours
Full site support, including surveys and installation guidance
Industry leading delivery times - 4-6 weeks on smaller projects
If you're tired of being treated like a second priority, let's talk about how we can make your next project a success.
Our 5-Star Service
Our mission is simple: to deliver a service unmatched in the market, with the ultimate goal of perfect delivery every time—making our customers look exceptional in the process. Drawing on over a decade of industry experience, we have developed our proprietary 5-Star Service Module, a proven system that transforms project delivery. This module is powered by four key pillars: Speed, Support, Communication and Compliance. Together, these pillars create a seamless, results-driven approach that not only achieves flawless outcomes but also strengthens our clients’ reputations and builds lasting trust.
Speed
Communication
Be the fastest responder in the market—delivering quick, intelligent solutions when you need them most.
Provide clear, professional, transparent, and honest communication you can trust and rely on.
In today’s fast-moving world of construction, time is everything. We understand that delays cost more than just money — they cost momentum. That’s why we commit to providing unrivalled speed in everything we do — from responding to enquiries and resolving issues to mobilizing on-site activity. When you need us, we’re already there — because your timeline is our priority.
Great projects are built on great communication. From resource planning to real-time problem-solving, clear dialogue is the foundation of success. That’s why we commit to providing precise instructions, timely feedback, and regular updates on all enquiries and orders for you to track progress and plan resources accordingly.
Support
Offer expert guidance, precision tools, and end-to-end service to help you win, launch, and deliver with confidence
We aim to provide the best support in the market — from design and technical input to compliance and commercial guidance. Leveraging the latest technology, we deliver high-quality drawings, data, and tailored options to support your project. We're with you from start to finish, helping you secure the job, get it off to the best possible start, and ensure it’s delivered on time and on budget.
Compliance
Ensure full compliance with specifications and building regulations, supporting safe, standards-driven construction.
We focus on supplying fully compliant design and specification solutions that are presented in a clear, straightforward format. By simplifying complex technical information, we make it easier for customers to understand, select, and procure the right products with confidence. Our approach removes confusion, reduces risk, and ensures full compliance with current regulations and standards.
Our 5-Star Service means every project is delivered flawlessly—on time, on budget, and to specification—so our clients can have total confidence it’s perfect from day one.
Our customers success sits at the heart of everything we do