Holistic Services
Our customers’ success is at the heart of everything we do. Through our holistic support services, we guide clients from start to finish—navigating the complex world of doorsets with expertise and care, to delivery projects successfully, every time
Many projects fail not because of a single flaw, but due to a disconnect between critical elements: knowledge, resources, design, site operations, and regulatory compliance. When these components do not align, projects suffer from delays, cost overruns, rework, or even systemic breakdowns.
Our holistic services are designed to bridge the gaps between specification, supply and site - targeting critical failure points and providing support. By connecting these elements from concept through execution, we help deliver projects that are robust, efficient, and successful.
Specification. Supply. Site.
Concept Development
Our concept development process transforms ideas into actionable plans and detailed doorset specifications. We assess design integrity, durability, functionality, compliance, and budget alignment to ensure your project is practical, sustainable, and ready for the next stage of development. During concept develop we create detailed drawings, specifications, compliance maps, digital mood boards and prototypes for approval and design freeze.
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Survey Support
A successful project starts with a detailed and accurate site survey. Our team can collaborate closely with you as an extension of your workforce, or operate independently to deliver exactly the level of support you need. From non-intrusive maintenance and rectification surveys, to full intrusive product reviews, through to installation checks, we provide the insight required to build a clear and reliable understanding of what’s onsite, its current status, and the most effective path forward.
Solution Management
Once an order is placed, a dedicated Solutions Manager is assigned to your project to oversee the journey from order to manufacture. They resolve outstanding issues, submit drawings for approval, and create manufacturing schedules. Acting as the primary point of contact, they also attend site meetings and can assist with surveys, effectively bridging the gap between site and manufacturing to ensure smooth project delivery.
Deployment Aftercare
Our aftercare service is designed to ensure that every doorset we supply continues to perform to the highest standards for as long as possible. By combining expert technical support with practical customer collaboration, we help maintain safety, durability, and functionality long after installation. From routine maintenance guidance to responsive support when it’s needed most, our focus is on protecting your investment and giving you confidence that your doorset will keep working exactly as required.
